Nomadic Help

Travel support that starts before you land.

Get help choosing, installing and using your Nomadic eSIM, or find the fastest path to your account and support team.

◎Need help now?

Include your account email, destination, device model and a short description of the issue.

Start here

The essentials, in the order travellers need them.

Confirm that your phone supports eSIM and is network-unlocked. Then choose the destination and data plan that fits the trip.

Use dependable Wi-Fi, label the travel line clearly and keep the installation details available offline.

Switch mobile data to the Nomadic line when you are ready to use it and review roaming settings on your home SIM.

Use your account to review your eSIMs, available information and any supported refill options.

Installation basics

1. Confirm device compatibility and unlock status before purchase.

2. Install the eSIM using the instructions provided with your order.

3. Label the line clearly so you can distinguish it from your primary SIM.

4. At your destination, choose the Nomadic line for mobile data and follow the plan’s roaming/settings instructions.

5. If something is not working, contact support before deleting the eSIM.

Frequently asked

Still need help?