1. Who this policy covers
This Privacy Policy describes how Nomadic Wireless LLC handles personal information when you visit our website, create or use an account, buy or manage an eSIM, contact support, subscribe to communications or interact with Nomadic Wireless online.
2. Information we may collect
Depending on how you use the service, we may receive your name, email address, account details, purchase and transaction references, support messages, marketing preferences, device or browser information, website usage data, and information associated with an eSIM line or its service status.
3. Payment information
Payments are processed by supported payment providers. Nomadic Wireless does not intentionally store full payment-card credentials on its website servers. Payment providers may process information under their own privacy terms.
4. How we use information
We use personal information to provide and support the service, create and manage accounts, fulfil eSIM purchases, communicate about orders and service issues, prevent fraud or abuse, improve the website and customer experience, understand service performance, and send marketing communications where permitted.
5. Service providers and connectivity partners
We may share information with service providers that help us operate the website, customer account, eSIM platform, connectivity, payment processing, email, analytics, security and customer-support functions. We share only what is reasonably needed for those functions or where disclosure is otherwise required by law.
6. International processing
Nomadic Wireless is designed for cross-border travel and uses service providers that may operate in different countries. As a result, information may be processed outside the country where you live, subject to the safeguards required for the relevant service and jurisdiction.
7. Retention and security
We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, account management, transaction records, support, fraud prevention and legal obligations. We use reasonable organisational and technical measures to protect information, but no internet service can guarantee absolute security.
8. Cookies and analytics
Our website may use cookies and similar technologies for essential site functions, preferences, analytics and marketing measurement. Available cookie controls may depend on the tools enabled on the site and your browser settings.
9. Your choices
You can unsubscribe from marketing communications using the option provided in those messages. Depending on where you live, applicable privacy law may also give you rights concerning access, correction, deletion, restriction or other handling of your personal information.
10. Children
Nomadic Wireless is not designed to knowingly collect personal information directly from children in circumstances where parental consent would be required by applicable law.
11. Contact
Privacy questions or requests can be sent to moc.sseleriwcidamon@troppus.
